With the holiday season in full swing, retailers are stocking their shelves and gearing up for the rush that is expected in November and December. However, long lines and endless gift wrapping are rarely activities shoppers look forward to. With the increase of online retailers, more and more shoppers are skipping the packed malls and choosing to do their holiday shopping from the comfort of their own home. Apriori Beauty’s wide selection of skincare and health products are sold exclusively through Independent Consultants, where Clients have the option of purchasing online, over the phone, or directly through their Apriori Beauty Consultant. Whereas online shopping is easy and convenient, often times Clients prefer that one-on-one customer service they receive from their personal Consultant. Tune in to Apriori Beauty Radio this month as Susan Twellman speaks with Apriori Beauty Team Leader Martee Nott on why customer service is crucial to her business and how she’s utilizing this busy holiday season to gain new Clients and increase sales.
My trip to Las Vegas for Apriori’s Beauty MLB 2012 was to discover what Apriori was doing and where it was headed. You see, my upline vanished in June 2012. My husband asked me why I was going to MLB, and I replied it was because I was on a fact-finding mission. I needed to see this for myself.
When I arrived in Las Vegas, I went to the hotel and checked in to my room. I met my in-laws for dinner and then headed to the ballroom for the launch of Apriori’s new products. Walked in and sat at a table with other Apriori gals. Keep in mind, I was alone. I had no team members there and basically knew no one. Unfortunately, the gals at the table only said “hi”, and nothing more. Not a good start! The new products (ProDermalin) blew me away, and I was anxious to get to my room and apply them. Besides, I was exhausted. I had left Ohio at 5:50am EST and I was still on east coast time (somewhere around 2:00am EST). I left the ballroom and bumped into Susan Twellman and Elizabeth Vervynck in the hallway. They said hello and I asked them if I could ask them a couple questions. I didn’t know if they would be able to talk then or would need to make an appointment to talk with me later. My questions were going to be pointed. They both agreed to answer the questions then and there. I told them the story of my upline vanishing and was wondering where that left me and where or who they were going to put me under. When they answered, I was shocked! I know I had to have been standing there with my mouth open. Susan said, “Sheila that puts you next to us. You are direct to the Company.” I get chills just typing this even now. Ladies, let me reassure you all that Apriori is alive and well. Susan and Elizabeth are the kind of gals I will follow with the knowledge that we are headed in the right direction and with great leadership!
The next morning I went down to Starbucks to get my morning coffee fix and saw an Apriori gal in the line ahead of me. I said “hello” and we talked. I told her that I was by myself at MLB and she invited me to walk with her to the ballroom. We entered and she directed me to a table with a lot of smiling faces. They all welcomed me with open arms. One gal in particular welcomed me with open arms and a huge smile – we instantly became friends. That gal was Martee Nott! Thanks, Martee, I will always love you for ‘adopting’ me! These connections never cease to amaze me! Martee and I talked, laughed, and cried together for the next couple days. We have this aviation connection; she loves airplanes and so do I. As we shared over the next two days, it was obvious we would be friends for a long time. I joined this business for a couple reasons, just like everyone else. I wanted extra income and I wanted friends. I am on my way to both. Thank you to all of you for the fabulous MLB 2012 and thank you for taking me into your family of Apriori!!! Mission accomplished!