Keep Calm and Carry On

SusanTwellmanBy Susan Twellman, Co-Owner/Founder of Apriori Beauty, LLC

With six kids and a business to run, people are often amazed that I’m not some crazed woman, running around like a chicken with its head cut off. My life can be crazy and chaotic; however, giving into the chaos would only make my life a constant stress battle.  I’ve found that the way to power through everything is to be calm.  When there’s chaos, it causes chaos around you.  You start jumping into it and everything gets out of control.  When chaos unloads, I ask myself how much it really matters to me.  Will it affect me 5 months from now?  5 weeks from now?  What about 5 days, or even 5 minutes from now?  Taking the time to really think about and analyze the situation will help give you a clearer perspective.

Calmness is the glue that will hold your business together.  It’s easy to get frustrated when things aren’t going the way we want them to go.  Especially during the summer when business is normally slow, leaders might get upset that their team hasn’t been as proactive in their business as they wish them to be.  Stay calm and be in control of yourself so you can be the leader that your team needs and deserves.  Set the example and show them through your actions of productivity, motivation, and calmness.

Another vital key to success is listening.  How can you motivate someone if they’re focused on something else that is bothering them?  Read between the lines and keep your eyes open.  Maybe your Consultant needs more information, has questions, or is feeling like their own business is at a standstill?  In order to know what they’re missing or not understanding, you need to have great listening skills and hear the things that aren’t being said.  This morning, I was going through and explaining Apriori Beauty’s Compensation Plan to a Consultant and dear friend of mine.  I had gone over the plan with her in detail and she still wasn’t understanding it.  I began to get frustrated until she said, “I don’t understand numbers like you do.”  It hit me; I needed to find a different and effective explanation of the compensation plan.  My frustration quickly turned to remorse as I was reminded that I wasn’t listening to her as I should have.

The next time a person or situation triggers you, ask yourself this, “Will this matter in 5 days?  Why is this upsetting me?  What is the outcome I want and how are my attitude and actions contributing to that?” Staying calm is something we should practice daily and the more you practice it, the more positive outcomes you’ll see.  Common sense, being calm, and handling situations in a productive manner are the keys to success.

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